Return & Refund Policy

Faulty/Defective Items Replacement time:   

1. Upon delivery or pick up of goods, customers are encouraged to inspect their goods to ensure that there are no signs of damage. Any claims must be made within 48hrs of delivery or pick up by contacting us via phone or email. Mango Bath will ensure to offer a replacement at the earliest opportunity possible, generally within 5 working days or earlier upon stock availability.

2. No claim of replacement/exchange/credit/refund will be accepted for damaged goods after 7 days from the day of delivery or pick up.

Returns/Credit:

• All return claims are to be advised in writing via email within 48 hours of receiving your order at sales@mangobath.com.au. Please quote in your email your tax invoice number, Company Name/Name, contact telephone number and photographic evidence in the event of any physical damage to your goods.

• Goods need to be returned no later than 7 days from the date a claim was made.

• Returned Goods must be in new and original packaging in saleable condition otherwise a 15% re-packaging fee will be deducted from the refundable amount. This applies to orders where the customer has made an incorrect order or has changed their mind.

• Freight and delivery charges are not eligible for credit or refund.